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Club News

Matchday & Season Ticket refunds - how to claim

30 June 2020

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Season Tickets

Season ticket holders unable to attend the remaining four home league fixtures of the 2019/20 season, will be issued a pro-rata credit value towards their 2020/21 season ticket. This credit will be automatically applied at the renewal stage, so supporters will not need to take any additional action to ensure that this happens. Not only will this guarantee your seat for when supporters are allowed to return to Bramall Lane, but to demonstrate our value of your loyal support, your 2020/21 renewal will be offered at the pro-rata 2019/20 season ticket prices*.

  • Any season ticket holder that paid online/over the phone or via chip & pin in the ticket office that wish to request a refund instead of receiving this exclusive pricing offer and credit towards their 2020/21 season ticket, can do so by emailing boxoffice@sufc.co.uk
     
  • Season ticket holders that paid by cash or via finance need to click on the following link.
    tickets.sufc.co.uk/deeplink.aspx?token=STH_Pro-Rata_Refund
     
  • Please note that the cut-off date to claim your refund is 13th July 2020. If we do not hear from you by that date, the credit will automatically be applied at the renewal stage.
     
  • Supporters that wish to request a season ticket refund are advised that although their seats will be held for a certain period at the renewal stage, their renewal will be subject to any price increases.

*Details for 2020/21 season tickets will be communicated by the club when there is more information and guidance from government and The Premier League to allow supporters to once again safely attend the stadium.


Match Tickets; Newcastle, Arsenal FA Cup & Spurs

  • Supporters who paid online or over the phone can choose to get a retail store gift voucher to the same value with an added 10% discount on any in store purchases made by the 31st July 2020 or get a credit to their ticketing accounts to spend on tickets next season. Alternatively, supporters can also request to receive a full refund.
    If you wish to receive a Superstore voucher or credit your ticketing account please mail boxoffice@sufc.co.uk by 13th July 2020.
    If we do not hear from you by this date your tickets will automatically be refunded onto your original payment method.
     
  • Supporters who paid by chip & pin in the ticket office can choose to get a Superstore gift voucher to the same value with an added 10% discount on any in store purchases made by the 31st July 2020 or get a credit to their ticketing accounts to spend on tickets next season.
    If you wish to receive a Superstore voucher or credit your ticketing account please mail boxoffice@sufc.co.uk by 13th July 2020.
    If we do not hear from you by this date then any outstanding amount will be automatically credited to your ticketing account.
     
  • Supporters that paid in cash at the ticket office can choose to get a Superstore gift voucher to the same value with an added 10% discount on any in store purchases made by the 31st July 2020 or get a credit to their ticketing accounts to spend on tickets next season or receive a full refund.
    Please click on the following link and select your preferred option.
    tickets.sufc.co.uk/deeplink.aspx?token=MatchTicketRefund19/20
    If we do not hear from you by 13th July 2020 we will automatically credit your ticketing accounts.
    Alternatively if you wish to receive a credit to your ticketing account or a shop voucher you can email boxoffice@sufc.co.uk


As our offices remain closed we are unable to receive incoming phone calls. A limited number of staff are still working remotely to process refunds and answer emails as quickly as possible during this busy period. We would like to thank all supporters for their patience and understanding through these unprecedented times.


Supporters who have received their refunds or already contacted the ticket office do NOT need to contact us again and only the lead purchaser can receive their preferred refund option and transactions cannot be split.


Supporters are also urged to update their contact details on their online accounts (tickets.sufc.co.uk) in order to assist us should the Club need to contact you.


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