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Facilities for the Disabled

1 August 2017

Sheffield United Football Club will operate a ticketing policy that recognises disabled supporters may need assistance to fully enjoy their match day experience and offer a variety of reasonable adjustments based on individual supporters needs. The policy will not discriminate between disabled people with differing impairments.


Designated Disabled Area: Home Fans
Within the designated disabled area are:

John Street Stand
85 wheelchair spaces for home supporters.
83 designated seats for home ambulant disabled supporters plus 83 seats for their carers.
These seats are located:
Row B seats 6 to 110.
Row A to E seats 196 to 207.
Row E seats 196 to 207 are retained for match day sale only (6 pairs of tickets for disabled supporters and their carers).

South Stand
14 designated seats for home ambulant disabled supporters plus 14 seats for their carers.
These seats for ambulant disabled supporters offer suitable legroom and viewing at an elevated height.
These seats are located:
Row V seats 146 to 192.
Row U seats 146 to 151.
Row T seats 156 and 157.
Row G seats 180 and 181.
Row V seats 189 to 192 are retained for match day sale only (2 pairs of tickets for disabled supporters and their carers).

Kop
11 designated seats for home ambulant disabled supporters plus 11 seats for their carers.
These are front row seats with suitable legroom for ambulant disabled supporters.
These seats are located:
Row B seats 169 to 192.
Row C seats 183 to 190.
Row C seats 187 to 190 are retained for match day sale only (2 pairs of tickets for disabled supporters and their carers).

Pricing
Disabled season tickets in these designated disabled areas may be purchased for £155. A personal assistant will be admitted free of charge subject to qualification.


Non-Designated Disabled Area Home Fans
Sheffield United Football Club accepts that some home disabled supporters may choose to sit in other non - designated disabled areas of the Stadium. Therefore subject to qualification supporters may purchase a season ticket elsewhere in the Stadium providing they are able to access the area and subject to safety requirements. A personal assistant will be admitted free of charge subject to qualification.

Pricing
Disabled season tickets in non - designated disabled areas may be purchased for the full price relevant to that stand, any discounts relevant to age may be applied.


Match by Match Tickets
The Club operate a scheme for those wishing to attend on a match by match basis.

Designated disabled area/Pricing: The disabled person will pay the match day concession price, with a personal assistant admitted free of charge subject to qualification.

Non-designated disabled area/Pricing: The disabled person will pay the full price relevant to that stand, any discounts relevant to age may be applied. A personal assistant will be admitted free of charge subject to qualification.


Qualification to Purchase
In order to automatically qualify for the purchase of a disabled season ticket the person must have documentation proving them to be currently in receipt of:

Disability Living Allowance (middle or higher rate care component).

  • Personal Independence Payments (PIP)
  • Attendance Allowance

Sheffield United Football Club will consider applications from those on the lower rate care component, or any other applications, based on the following criteria:

  • Does the impairment have an adverse effect on the ability to carry out normal day-to-day activities?
  • Is the adverse effect substantial?
  • Is the effect long term?


Qualification for a Personal Assistant Season Ticket
If a request is made for a complimentary season ticket allowing a personal assistant to attend, those receiving DLA at the middle or higher rate care component will automatically qualify.
If a request is made for a complimentary season ticket from any other person seated in the designated disabled area, not awarded the middle or higher rate care component, their medical letter must confirm that the help of a personal assistant is essential in order to help them attend matches. The Club will consider the application on the basis of this evidence and if necessary reserve the right to request further information from your doctor.

Children
The Club's policy requires all children under 13 to be accompanied by an adult. Where the disabled person is a child under 13 the follow options are available:

  • Pay the applicable price for the designated disabled area, bringing a personal assistant free of charge if they receive DLA at the middle or higher rate care component.
  • Pay the children's concession price with their carer paying the full adult price.

Personal Assistants
If you are not attending a particular match but wish someone else to use your season ticket, then the ticket must be upgraded. Please contact the Box Office so any necessary payments can be made.

Personal assistants, to disabled season ticket holders, are issued with their season tickets free of charge as they are regarded as an auxiliary service to disabled supporters. If you are not attending a particular match but your personal assistant still wishes to attend, please contact the Box Office so any necessary payments can be made.

The Personal Assistant must enter the Stadium at the same time and at the same gate as the disabled supporter.

Although a disabled supporter can enter the Stadium on their own, the Personal Assistant will not be admitted without being in the presence of the disabled person.

The Person Assistant should sit with the disabled person to assist him/her.

The Personal Assistant must be a person who is fully capable of meeting your needs.

Checks will be made on a regular basis; any breach of this system will result in the season cards of both the disabled person and their carer being deactivated for the remainder of the season.
Any subsequent request for renewal will be carefully considered and treated as a new application.


Cup games and friendlies
In order that you can gain access for matches other than league games you must contact the Box Office prior to the match so that your swipe card can be activated for that particular match, you can do so by calling in person at the Box Office or Telephoning 0114 253 7200.


Corporate Facilities
Please contact our Commercial Department for further details and availability on 0114 253 7200.


Parking
There are 21 spaces available for home supporters in the stadium car parks with passes being sold on a seasonal basis.
A further 12 spaces are available for home supporters in the nearby St Mary's Church, passes are sold on a seasonal basis.
The Club will provide spaces where possible for visiting supporters with mobility difficulties.


Toilets
Disabled toilets area also provided on the John Street concourse (4) and at other locations around the stadium, RADAR keys are needed to access some toilets.


Hospital Radio Commentary
Radio headsets are available allowing the visually impaired to receive hospital radio commentary from any point in the stadium. Headsets must be collected from either John Street or South Stand reception and returned there after the match.
Visually impaired supporters may receive hospital radio commentary from any point in the Stadium. Supporters may opt to sit in one of the nominated ambulant disabled seats, paying the disabled season ticket discount price, or sit elsewhere in the stadium. Guide dog facilities will be provided if requested.


Away Match Tickets
Sheffield United Football Club will apply to other clubs for both wheelchair and ambulant disabled spaces for our supporters.
Tickets will be sold through the Box Office, should demand exceed supply the Club loyalty point's scheme will apply.

The determining factor will be the number of loyalty points that the disabled person has (not their carer). Accompanying carers tickets will be provided subject to qualification and availability.


Away Supporters
Sheffield United Football Club provides:

Designated Disabled Area Away Fans
Bramall Lane Lower Stand/Westfield Corner
10 wheelchair spaces
10 designated seats for ambulant disabled supporters and 10 seats for their carers.
These seats and wheelchair spaces can be accessed via the ambulance gate off the car park by the Hotel and Legends of the Lane eliminating the need for any steps to be negotiated.

Non-Designated Disabled Area Away Fans
Sheffield United Football Club accepts that some away disabled supporters may choose not to sit in the designated disabled away area. Therefore subject to qualification supporters may purchase seats in other areas allocated for away supporters providing they are able to access the area and subject to safety requirements. A personal assistant will be admitted free of charge subject to qualification.
Tickets are distributed through the Box Office of the visiting club. Concession match day cost applies with a personal assistant if required admitted free of charge.
In such cases where tickets are purchased by away supporters at Bramall Lane then relevant documentation must be provided at the time of purchase.

Refreshment facilities on the away concourse are not accessible for wheelchair users, therefore the Club will employ a Disabled Away Steward to provide additional assistance. However, it should be noted that there is no provision for away wheelchair users to drink alcohol once inside the Stadium.

Designated disabled area/Pricing: The disabled person will pay the match day concession price, with a personal assistant admitted free of charge subject to qualification.

Non-designated disabled area/Pricing: The disabled person will pay the full price relevant to that stand, any discounts relevant to age may be applied. A personal assistant will be admitted free of charge subject to qualification.


Club Contact
If you have any further queries regarding the above or wish to put forward any ideas/suggestions please contact: melvin.jackson@sufc.co.uk


Disabled Supporters Group
Sheffield United Disabled Supporters (SUDS) - contact Janet Ireland on 0114 269 8000.


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