Sheffield United Football Club is committed to providing its supporters with outstanding facilities and excellence in service. The Blades are proud of their relationship with the fans and constantly aim to improve important areas of service to supporters and its customers.

If you do have reason for complaint please speak to a steward or member of staff in the first instance, this should enable the majority of problems to be solved immediately.

In the event the query, complaint or concern cannot be resolved please contact the relevant department at the Club.

Supporters can visit the Club between 9am - 5pm on Monday to Friday to register issues with the relevant Department Head. In their absence a member of their staff will deputise.

If the matter cannot be resolved verbally, the issue should then be submitted in writing to the Communications Manager.

Letters should be addressed to:
Communications Manager
Bramall Lane
Sheffield
S2 4SU

Emails should be sent to info@sufc.co.uk for the attention of The Communications Manager.

A Customer Feedback Form is available from reception.

The Communications Manager will liase with the relevant department and ensure that your correspondence is answered promptly.

All correspondence will be answered within 14 days of receipt.

Eliminating discrimination from football

Sheffield United Football Club is committed to confront and eliminate discrimination whether by reason of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.

The club will not tolerate sexual or racially based harassment or other discriminatory behaviour, whether physical or verbal, and will work to ensure that such behaviour is met with appropriate disciplinary action in whatever context it occurs.

The club supports the Football League and the Football Association in their commitment to develop a programme of ongoing training and awareness raising events and activities, in order to promote the eradication of discrimination.

Our nominated charities

We recognise our corporate and social responsibilities and so each season the Club will nominate specific charities and good causes to support.

Our Merchandise

The club aim to provide a range of quality merchandise for the benefit of all supporters:

The Club will introduce a new home replica strip design and a new away replica strip design each season.

The length of sponsorship contracts may not always make this possible. In the instance of either a new shirt sponsor or kit manufacturer the club reserve the right to launch new replica kits before the existing kit lifespan has expired.

Details of intended change of strips will be available from the Club retail outlets and on the web site as soon as they are known.

Returns & Refunds: The Club offer refunds on merchandise, deemed to be defective, purchased in its official retail outlets in accordance with its legal obligations.

Merchandise returned for other reasons will receive a full refund if:
Returned within 28 days of purchase
Returned with a valid receipt
Returned unused and in re-saleable condition

In the event that a customer is unable to provide a receipt the Club will exchange the item or provide vouchers to the current retail value (vouchers cannot later be exchanged for cash).

Our Staff

All staff whether full time, part time or match day staff have a duty to act as ambassadors for Sheffield United Football Club with a duty for supporter care and attention.

If a supporter has a problem with any member of Sheffield United Football Club staff, the matter should be referred in accordance with the procedures outlined above.

An Equal Opportunities Policy operates at Sheffield United Football Club. The Club does not allow discrimination against any individual or group on the basis of sex, age, religion, race, nationality or disability, nor does it permit harassment of individuals.

Sheffield United Football Club is committed to briefing staff on key issues so that they may answer the majority of supporter's queries. If they are unable to do so they will refer the matter to their supervisor.

Sheffield United Football Club strives to provide customers and supporters with quality, value and service. Our staff are committed to developing and maintaining a lasting relationship with our customers. We aim to manage that customer relationship and to make it core to what we do and how we do it.

We actively search for ways to improve facilities, merchandise and service in a continuing drive to make every visit to Bramall Lane efficient and enjoyable for our supporters, whose loyalty is recognised and appreciated.

Our Supporters

The Club wants supporters to be part of the passion at Bramall Lane in a safe, secure and enjoyable environment. The Club is committed to preventing people from behaving in a manner likely to jeopardise the safety or enjoyment of others, and from bringing discredit to Sheffield United Football Club.

If the Club becomes aware of any person having been convicted of a football-related offence or having been in breach of any the Club's ground regulations, a decision will be made as to whether that person will be subject to a ban.

Each case will be judged on its own merits and the length of any ban will depend on the severity of the offence and/or the breach of the Club's ground regulations.

Our Community

Sheffield United Football Club continues to develop ways of supporting the local community through partnerships, Football in the Community programmes, Blades Enterprise Centre, The Community Hall, Sheffield United Commercial and Promotions Departments, Sheffield United Football Academy and other ventures.

Our Directors

Directors and management at the club are:
Open: we lay out the agenda and are accountable for its delivery
Responsive: customer service is paramount
Unrelenting: in our quest for success at the highest level
Positive: in our belief that we will strive for efficiency
Inclusive: everyone can be involved with Sheffield United Football Club
Professional: the upholding of high standards of behaviour and integrity

Our Values

We run our business so that we comply with all statutory and regulatory requirements:

We seize all opportunities to operate at the forefront of best managerial practice both on and off the pitch.

The club endeavours to ensure that football at Bramall Lane is safe, affordable, accessible and entertaining.

Our aim is to continually improve the stadium and facilities in which fans watch and participate in order to maximise the enjoyment level for both home and visiting supporters.

We will consult with our disabled and sensory impaired supporters to ensure they have an active and meaningful role in the Club.

We shall continue our policy of obtaining and listening to feedback from our supporters on all aspects of the Club's operations as a Football Club.

The directors are accountable to shareholders, staff and supporters for the overall management, pursuit of excellence and corporate governance of the business.

Ticketing Policy - Season 2011/12

The Club is committed to the principle of maximising revenue for its football team by encouraging high attendances. A range of prices will apply to reflect demand in different areas of the ground and for the relative attraction of different matches.

Existing season ticket holders will have the opportunity to renew their season ticket at the best possible prices.

Membership discounts will only apply if tickets are purchased prior to the day of the match.

How to Buy
Our Box Office has several methods of booking and payment available, tickets may be purchased:

In person
Tickets may be purchased in person during normal office hours from our Box Office located in the South Stand. The Box Office is also open on Saturday mornings until noon and on match days until kick off.

Telephone
Tickets can be purchased on our direct ordering line; payment can be made by Maestro, Visa or MasterCard. A £1 booking fee is charged on all telephone sales, call 0871 995 1889.

Post
Postal applications should clearly state the match, stand and number of tickets required, please include a daytime telephone number with your application.

Cheques and Postal Orders should be made payable to SUFC and the application sent to:
SUFC (Box Office)
Bramall Lane
Sheffield
S2 4SU

Online
Tickets may also be purchased online 24 hours a day, seven days a week. A £1 booking fee is charged on all online ticket sales.

Ticket Collection
Tickets will be posted out until 2 days before the match, after this they will be held for collection.

Our Ticket Collection Point opens 2 hours before kick off on match day. Customers will be asked to produce their booking reference number and debit/credit card with which the transaction has been made.

The cardholder will be asked to sign the transaction receipt; failure to comply will result in tickets not being issued.

Loyalty Points Scheme
Our principles in determining our Ticketing Policy are that they should be fair and right for the majority of fans and that those who attend most regularly are rewarded.

Loyalty points will count towards your ticket priority for matches where demand exceeds the number of tickets available.

Concessions
Concessionary tickets will be available in all areas of the ground to supporters who fall into the following categories:
Persons aged 60 or over
Persons under 16
Persons under 18
Students in full time education, on production of a valid Student Card
Disabled persons

Disabled Facilities
Details of the facilities we provide for disabled supporters appear on our website 'Facilities for the Disabled'.

John Street Family Stand
This stand provides 5942 seats and is open to home supporters accompanied by a child. A maximum of 2 adults to 1 child is allowed.

Refunds Policy
Only in exceptional circumstances will the Club offer a full refund upon cancellation of a season ticket prior to the commencement of the season (or pro rata refund once the season has commenced). Each request will be considered on a case-by-case basis.

Any supporter who attends the stadium without their season card will have the ability to access the stadium by obtaining a duplicate paper ticket from the Ticket Office at the non-refundable administration charge of £5.00 per duplicate. Providing the season card has not already been used to access the stadium at that game.

For individual match tickets the club will refund the full cost of the ticket up to 168 hours prior to kick off. Within 168 hours no refund will be given.

Tickets returned after kick off will not be refunded or exchanged
Abandoned Football League Games:

If a game is abandoned after spectators have entered the ground but before kick off, ticket holders are entitled to free admission to the rearranged fixture.

If a game is abandoned after kick off spectators are entitled to half price admission to the rearranged fixture.

Lost or Stolen Cards
Lost and / or stolen season cards can be replaced upon a charge of £25.00 per replacement card. Replacement cards must be arranged in person at the Ticket Office. Once a replacement card has been duplicated, the original season card becomes redundant and cannot be reactivated. Any duplicate charges will not be refunded, even if the original is located.

Membership
Sheffield United operates a membership scheme, including Junior Blades membership, which allows members to purchase match tickets at reduced rate. Full details appear on the web site.

Cup Matches
The Club has a broad range of prices for cup matches and allocates tickets on a priority basis to season ticket holders, members, Blades Super Draw members, other categories and then the general public.

Season ticket holders will be given a period, dependent on time scale, in which to claim their own seats.

No discount on ticket prices can be given for cup matches unless agreed by both participating teams.

Away Matches
From time to time the Club may receive a restricted allocation of tickets for its away matches where it believes demand will exceed supply.

In this instance the Club will advise supporters through the web site and match programme on the priority policy for the match in question. Tickets may be limited to a specific number per person.

Restricted View Seating
The club will detail on match tickets those seats that have a restricted view. These seats will only be sold when no others are available and at a reduced cost.

Match Prices - Season 2011/12

There are three pricing categories for match day admission for the 2011/12 season: A, B and C.

The category assigned to each match will be reflected via the Club's usual communication channels.

How to get to Bramall Lane

From the North

Exit the M1 at Junction 33 following signs to Sheffield (A57); continue along the Sheffield parkway until you reach the Park Square roundabout.

Take the third exit and follow the A61 Sheaf Street.

Sheffield Railway Station is on your left, at the Sheaf Street roundabout, continuing ahead onto Suffolk Street.

At the Granville Square roundabout turn right onto St Mary's Road.

Take the second left into Shoreham Street and the ground is on the right.

From the South

Exit the M1 at Junction 29 and take the A617 towards Chesterfield.

Continue into Chesterfield and at the roundabout junction with the A61 take the third exit towards Sheffield.

Continue on the A61 through Dronfield and into Sheffield.

Continue past the Earl of Arundel and Surrey Public House on the left.

Take the next left onto Bramall Lane and the ground is on the right.

From the East

Exit the M1 at Junction 31 or 33 and take the A57 to the roundabout, take the third exit onto Sheaf Street.

Continue from point 3 'From the North'.

From the West

Take the A57 into Sheffield and take the fourth exit at roundabout into Upper Hanover Street and at the second roundabout take the third exit Bramall Lane.

By Bus

From the Sheffield Interchange, services 47 and 48 will take you to Shoreham Street. Service 53 (Low Edges) will take you to Queens Road.

From Arundel Gate service numbers 33, 43, 44/44a (Chesterfield) or 252 will take you to Bramall Lane.

From High Street, services 20/20a, 25/25a, 75, 76, 97 & 98 will take you to London Road/John Street.

For further details call Traveline on 01709 515151.

By Rail

The ground is a few minutes walk from Sheffield Railway Station (one mile).

For further details on train times and fares, please call National Rail
Enquiries Line on 08457 484950.

By Tram

The ground is approximately a 10 minute walk from Granville Road
(Sheffield College) Tram Stop.

This stop is served by the Blue and Purple routes from the city centre bound for Halfway and Herdings Park respectively.

Match Day Parking

Atkinson's, Charter Row, Sheffield, S1 4HR

Eyre Street, Sheffield, S1 4QW

Furnival Gate, Matilda Way, Sheffield, S1 4QJ

Rockingham Way, Sheffield, S1 4JD

Sidney Street, Sheffield, S1 4EG

Overnight accommodation

Copthorne Hotel Sheffield,
Bramall Lane, Sheffield S2 4SU
Reservations: 0114 252 5480

Club Communication Channels

Telephone Numbers
Main Club Enquiries: 0871 995 1899
Box Office: 0871 995 1889
Blades Superstore: 0891 663 2489

Fax
Main Club Enquiries: 0871 663 2430
Box Office: 0871 663 2431

Other Information
Communications Department: info@sufc.co.uk
Charitable Requests: info@sufc.co.uk
Box Office: boxoffice@sufc.co.uk
Disabled Liaison Officer: melvin.jackson@sufc.co.uk
Blades Superstore: superstore@sufc.co.uk

Web Sites

Offical Web Site: www.sufc.co.uk

Ticket Office: www0.sufc.talent-sport.co.uk

Retail Mail Order: www.sufcdirect.co.uk

Subscription Video: www.BladesPlayer.TV

Postal Address

Sheffield United Football Club
Bramall Lane
Sheffield
S2 4SU